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Overview

Our standard refund and returns policy for physical goods lasts 7 days from the date of delivery. If 7 days have passed since your purchase was delivered, we cannot offer you an exchange or return.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original, undamaged packaging.

Non-Returnable Items (Digital & Exempt Goods)

Several types of goods and services are exempt from being returned or refunded once the purchase is complete.

  • Digital Products & Services: This includes Downloadable software, themes, e-books, hosting accounts, GSM unlock services, and activation codes. Due to their nature, all sales of digital goods are final.
  • Financial/Credit Services: Gift cards, app purchasing credits, and dollar exchange services.
  • Intimate or Sanitary Goods: Health and personal care items (once opened).
  • Perishable or Hazardous Goods (Food, flammable liquids, etc., if applicable to the marketplace).

To complete your return, we require your Order ID and proof of purchase. Please do not send your purchase back to the manufacturer; always contact our support team first.

Refunds (Physical Goods Only)

Once your return is received by the vendor and inspected by our Quality Control team, we will send you an email notification. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment (e.g., Mobile Wallet or Credit Card) within 7-10 working days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or mobile wallet again. Then contact your credit card company or bank, as there is often a processing time involved.

If you’ve done all of this and you still have not received your refund, please contact us immediately at support@kinoo.shop.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item, you must:

  1. Send us an email immediately at support@kinoo.shop, including photos or video proof of the damage.
  2. Upon approval, we will instruct you where to send the item (the Vendor’s designated return address).

Shipping Returns

To initiate a return, you must first contact our support team to get authorization and the correct return address.

  • Defective/Damaged Item: If you are returning an item due to our vendor’s error (defective/damaged), the return shipping cost will be covered by the vendor or Kino.shop.
  • Change of Mind: If you are returning the item due to a change of mind, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

If you are returning more expensive items, we highly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item without tracking.

Need help?

Contact us at support@kinoo.shop for all questions related to refunds, returns, or policy clarification.